Refund policy
RETURNS
To return a Mossy Pond Pro Shop product: Please send an email to info@mossypondlodge.com to initiate the return.
Free Returns on any item that was shipped incorrectly or there are issues with product defects. We will provide a paid shipping label.
Returns for Buyers Remorse, Size, Color issues:
What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: We issue shipping labels for return packages so shipping costs are non-refundable.
To return your items:
- Contact info@mossypondlodge.com Please indicate if you want a replacement or a refund.
- Print return label emailed to you by a staff member and send package back in a timely manner.
Send the package to:
Mossy Pond Pro Shop - Returns
3099 Mayberry Road, Patterson, GA 31557